What is a PLAYipp Onboarding?

Onboarding with us is more than just training.
At PLAYipp, the purpose of onboarding is to provide an optimal start and build an understanding of how PLAYipp can serve as a central solution for your communication needs via digital information screens.

Below you can read more about how an onboarding process works and how to get started!

How does onboarding work?

Kick-off meeting
We identify your needs and train your administrator in how to work with your PLAYipp account and screen structure, layout, and permissions. During this stage of onboarding, we focus on setting up a new account in PLAYipp. We guide you through creating layouts and screen structures, and we share best practices for managing permission levels effectively.

Sync with administrators
To get the most out of this second meeting, we recommend preparing in advance by setting up your screen structure and user permissions. Together, we review your setup to ensure everything is correctly configured and answer any questions ahead of the next training step.

Training
The organization’s administrator decides who should participate in the general PLAYipp training. During the third session, we focus on how to publish content, such as images and videos, to your screens. We also review how to use QUICKnotes, enabling you to create content with text and images directly in PLAYipp. You’ll learn how to create and reuse QUICKnote templates, as well as how to set up integrations.

Follow-up
(Approximately 4 weeks after training)
Ongoing support and follow-up are offered through the Customer Success team. Please make sure to provide a correct email address so you don’t miss important updates.

💡 Good to know

Onboarding is not automatically included when purchasing a license — it must be ordered through one of our resellers or directly through us.
Contact us to get started!

To ensure a smooth experience and high-quality results, it’s important to carefully consider who participates in the sessions and to complete the preparatory steps between each session. All onboarding is carried out by PLAYipp Customer Success experts, usually in your local market.

All customers undergoing onboarding receive continuous access to our Customer Success team via chat and email. This is part of our customer-focused approach and PLAYipp’s strong commitment to your success.

Contact us

If you have further questions about PLAYipp training or want to order onboarding for your organization, please contact your reseller or reach out directly to us at cs@playipp.com.