{"id":35498,"date":"2025-12-22T09:21:10","date_gmt":"2025-12-22T09:21:10","guid":{"rendered":"https:\/\/playipp.com\/?page_id=35498"},"modified":"2026-06-22T12:05:42","modified_gmt":"2026-06-22T12:05:42","slug":"support","status":"publish","type":"page","link":"https:\/\/playipp.com\/nl\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group has-mint-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-hoe-kunnen-we-je-helpen\">Hoe kunnen we je helpen?<\/h2>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Onze helpdesk is eenvoudig te bereiken tijdens kantooruren, via chat, e-mail of telefoon. Je kunt ook veel nuttige informatie vinden in ons helpcentrum.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-63375db1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/helpcenter.playipp.com\">Bezoek het helpcentrum<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/playipp.com\/nl\/supportformulier\/\">Verstuur een supportticket<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-left is-style-default wp-block-paragraph\">Of bel: <strong>+46 75 75 00 100<\/strong><br>Openingstijden: maandag\u2013vrijdag 08:00 &#8211; 16:30 (CET)<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"939\" height=\"616\" src=\"https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/support-wave.png\" alt=\"\" class=\"wp-image-33267\" style=\"width:500px\" srcset=\"https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/support-wave.png 939w, https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/support-wave-300x197.png 300w, https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/support-wave-768x504.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-dark-color has-white-background-color has-text-color has-background has-link-color noBottomMargin wp-elements-4f05d0315f1f2a3616547e1095e47937\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-wat-je-kunt-verwachten-als-je-contact-met-ons-opneemt\">Wat je kunt verwachten als je contact met ons opneemt<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/icon-e-lightning-1.svg\" alt=\"\" class=\"wp-image-33260\" style=\"width:80px\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-1-nbsp-beschrijf-het-probleem\">1.&nbsp;Beschrijf het probleem<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Wat is er gebeurd? Wat had er moeten gebeuren? Is er extra informatie of een foutmelding?<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/icon-e-chat.svg\" alt=\"\" class=\"wp-image-33258\" style=\"width:80px\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-2-verstuur-een-supportticket\">2.\u00a0Verstuur een supportticket<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Je ontvangt direct een bevestigingsmail met een ticketnummer.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/playipp.com\/nl\/supportformulier\/\">Verstuur ticket<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/icon-e-clock.svg\" alt=\"\" class=\"wp-image-33261\" style=\"width:80px\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-3-nbsp-krijg-antwoord\">3.&nbsp;Krijg antwoord<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We nemen binnen acht werkuren contact met je op. We gaan net zolang door tot we het probleem hebben opgelost.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/playipp.com\/wp-content\/uploads\/2025\/12\/icon-e-thumb-up.svg\" alt=\"\" class=\"wp-image-33262\" style=\"width:80px\"\/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-4-nbsp-ticket-gesloten\">4.&nbsp;Ticket gesloten<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Je krijgt altijd een verslag. Als het probleem niet verholpen is, kun je het ticket opnieuw openen.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"block-line-wrapper\"><div class=\"w-100 line\" style=\"background-color: #ffffff;\"><\/div>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-veelgestelde-vragen\">Veelgestelde vragen<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-is-ondersteuning-inbegrepen\">Is ondersteuning inbegrepen?<\/h3>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Ja, ondersteuning is inbegrepen in je abonnement en is altijd gratis.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-wanneer-krijg-ik-antwoord\">Wanneer krijg ik antwoord?<\/h3>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Binnen acht werkuren na het versturen van een supportticket.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-en-als-iets-urgent-is\">En als iets urgent is?<\/h3>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Bel naar <strong>+46 75 75 00 100<br><\/strong>Je kunt ons elke werkdag bereiken van 8:00 &#8211; 16:30 uur (CET).<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-mint-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left has-dark-color has-text-color has-link-color wp-elements-ab4cac7b8d13959acfbacccd1b3db660\" id=\"h-heb-je-andere-vragen-of-opmerkingen\">Heb je andere vragen of opmerkingen?<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-dark-color has-text-color has-link-color wp-elements-3b277a2ae0a737bb1239374cb6857b45\" id=\"h-vragen-over-verkoop-en-contracten\">Vragen over verkoop en contracten<\/h3>\n\n\n\n<p class=\"has-text-align-center has-dark-color has-text-color has-link-color wp-elements-9dd7edfe8e798ea0063ac77901dff405 wp-block-paragraph\">Wil je je abonnement opschalen of wil je een productdemo boeken?<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/playipp.com\/nl\/contact-mij\/\">Neem contact op met de afdeling Sales<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-dark-color has-text-color has-link-color wp-elements-833cad1660c991b3ef8297ab2ca68bd8\" id=\"h-vragen-over-facturering\">Vragen over facturering<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Neem eerst contact op met je leverancier. Als je nog steeds hulp nodig hebt, staan we voor je klaar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/playipp.com\/nl\/adminformulier\/\">Neem contact op met de afdeling Financi\u00ebn<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Wat je kunt verwachten als je contact met ons opneemt 1.&nbsp;Beschrijf het probleem Wat is er gebeurd? Wat had er moeten gebeuren? Is er extra informatie of een foutmelding? 2.\u00a0Verstuur een supportticket Je ontvangt direct een bevestigingsmail met een ticketnummer. 3.&nbsp;Krijg antwoord We nemen binnen acht werkuren contact met je op. We gaan net zolang [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"folder":[],"class_list":["post-35498","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support: hoe kunnen we je helpen? - PLAYipp<\/title>\n<meta name=\"description\" content=\"Neem eenvoudig contact met ons op om een probleem te melden. 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