Vacant position

We are looking for Customer Success Agents!

We’re on the lookout for a proactive individual to build our clients’ success, nurturing relationships, and spearheading programs and routines to elevate our growth while ensuring client satisfaction remains top-notch.

Job brief
We’re on the lookout for a proactive individual to build our clients’ success, nurturing relationships, and spearheading programs and routines to elevate our growth while ensuring client satisfaction remains top-notch.

A Customer Success Manager’s responsibilities at PLAYipp include supporting customers as they transition from sales, through onboarding and building close relationships that last beyond any one project or single order to make them as successful as possible with us.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are with us. You will also work closely with other employees to ensure customer questions and concerns are addressed and fixed.

Responsibilities

Requirements and skills

START: ASAP
WHERE: HYBRID, anywhere in Europe is fine but we have offices in Gävle, Örebro and Oslo

Job brief

A Customer Success Manager’s responsibilities at PLAYipp include supporting customers as they transition from sales, through onboarding and building close relationships that last beyond any one project or single order to make them as successful as possible with us.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are with us. You will also work closely with other employees to ensure customer questions and concerns are addressed and fixed.

Responsibilities

  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Guide customers through setup and navigation in PLAYipp®, highlighting and promote the product’s value
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Collaborate to craft engaging training courses and informative materials
  • Review customer complaints and concerns and seek to improve the customer experience
  • Host and co-host webinars to build knowledge and usage of PLAYipp®

Requirements and skills

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Strong organisational skills and accountability.
  • Experience in managing a diverse groups and training are a merit
  • While not required, a background in communications or marketing is a bonus!
  • We need you to be comfortable in English, written and spoken. If you rock Norwegian and/or Swedish its even better. Gold star if you can throw in Finnish.

Where

Start

As soon as possible

Questions?

All questions are handled by
Staffan Stendahl, CCO staffan.stendahl@playipp.com