– We quickly realized that information screens are a very good communication tool for us. Beginning in one residential neighborhood, we noticed that our information was communicated very effectively and many people have pointed out that it is positive that we have a greater presence, work faster and clearer. We have also reduced the number of calls and emails to our customer service, says Rasmus Sahlberg, Property Manager at Balder.
Previously, property managers and assistants physically posted information in the stairwells. Balder also had a customer portal, where they posted information on water supply shutdowns in specific properties for example. Today, the property managers easily publish information in PLAYipp directly on the screens that are within their management area. With a few clicks, they can efficiently inform that the electricity will be switched off or publish an invitation to neighborhood meeting. The marketing department has master access and can communicate content that affects everyone on all screens.